ABOUT SMARTWEBE

Serving small businesses since 2004

Our Smart Home Office (SHO)

Low-cost setups help us to cut down unnecessary costs and return the savings to our customers.

Our Operating Hours

We are operating from Malaysia (Timezone GMT +8). We provide Live Chat Support and Email Support.

How To Make Payment?

Bank transfer (limited countries) and Creadit Card payments are accepted in USD, MYR and SGD.

Smart Home Office (SHO)

In order to offer affordable web & digital solutions to small-sized local businesses, we moved to a Smart Home-Office (SHO) in Johor Bahru (Malaysia GMT +8) in 2015. In additional to the SHO, we set up a Mobile Office in 2018, so we can hit the road and provide value from anywhere. These low-cost setups help us to cut down unnecessary costs and return the savings to our customers.

Please click here to see our city location (just next to Singapore).

“… by operating from SHO & Mobile Office, we do not incur the expensive overhead associated with the infrastructure and staff. While most of the other web & digital companies spend a lot of money on advertising and marketing gimmicks, pay a high salary to CEO and admin team, our philosophy is that we would rather improve the customer experience and rely on repeat business …”

During the lockdown related to the COVID-19 pandemic (2020-2021), we are operating as usual. There is no significant delay in both support and delivery of new orders. The fact is we are a small agency that understands small business needs.

Our Timezone is GMT+8

We are based out of Malaysia (Time zone GMT 8), which are only 30 minutes away from Singapore. We provide Live Chat Support and Emails Support.

Live Chat Support:

Monday to Thursday from 0900AM to 0300PM

Email Support:

24/7 (available on weekends)
Responding to support by e-mail will take longer during weekends and holidays.

How to make payment?

Bank transfers (Malaysia and Singapore only) and credit card payments are acceptable in US dollars, MYR and SGD. Our bank account number (or eWallet QR code) will be shown after check-out.

PayPal

We accept Credit Cards (Visa, MasterCard) in USD, MYR & SGD

eWallet Payment

We accept all popular Malaysia eWallet payment (eg: Touch ‘n Go, Boost, GrabPay and ShopeePay)

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Bank Transfer

We accept DuitNow (direct transfer) from all Malaysia Banks.

Common Ask Questions

If you have any question, we are here to answer you. For quick answer to common ask questions, please check here.

What product do you have?

We offer web-related services (WordPress and Divi), cloud solutions and multimedia related services.

How come you understand small businesses more than others?

As a small organization like yours, we understand you better than other larger organizations.

Why isn't your online store open for new orders occasionally?

Due to limited resources, we may stop taking new orders once we reach the limit we could manage.

Do you provide support during the Covid-19 pandemic lockdown?

Yes. We work from home (WFH) and provide the same level of support with no significant delay.

Where is your office located?

We operate out of Smart Home Office (SHO) in Malaysia.

How to contact you to get support?

We offer assistance through Live Chat and Email.

Are your web solutions & services targeted at small businesses?

The solutions work for both small and large businesses. But we preferred to focus on small business.

Are you still selling and maintaining IT hardware products?

No, we have been concentrating on digital and web solutions since 2015.

How long have you been in the IT-related business?

We started our first blog in 2004 and provide free consultations on IT issues.

We have been active in IT hardware solutions for over 13 years, followed by Web solutions for at least 6 years. We launched QOBC Dot Com in 2015 and re-named it QOBC Solutions in 2019 (because of technical issues related to business registration).

Why are your products and services available at a lower than market price?

As noted above, we have transitioned to a Smart Home Office since 2015 to reduce unnecessary costs and return savings to our customers.

In addition, we have used artificial intelligence (AI) technology to reduce manual development and have teamed up with other industry players to significant cut down the costs.