Support & Warranty Questions

Please check out our Support & Warranty questions for a quick answer, or just send us an email.

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Common Support Question(s)

This is the quickest support channel. 90% of common support questions and answers available here.

Support Helpdesk

Our helpdesk opens 24/7. But we are not available all the time. We will reply to you soonest possible once we are available.

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Non-Technical Support

Please fill in the “support form” for a question that does not relate to a technical problem, ie: Billing, Payment etc.

Email

Send us a non-technical support question anytime!

For technical related question, please use our Helpdesk for better tracking & quick respond.

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Sales & Support

Email

smartwebe@qobc.com

Studio

Joe n Amy Studio @ P13
Tmn Permas Jaya
81750 Masai,  Johor Bahru, Malaysia.

WhatsApp Chat

+(60) 0103402211

Support & Warranty Questions

Please read our FAQs for a quick answer.

I can't login to my website

Don’t worry, just drop us an email, Joe, Sam or Amy will assist you to reset your password.

How to backup my website?

A backup guide available on our documentation page. If you can’t find it, please drop us an email, we are glad to assist you.

I can't access to my website

If you see this error message – “Error: Access is Denied”, it’s probably due to you have entered a wrong username or password. Please reset your internet router and try to access again.

If the problem is still unsolved, please contact us.

How long is the warranty of my website?

All website developed by us come with 12-months support and warranty. Please check our warranty T&C for details.

If you buy from us, we will fix your website error or update it to the latest version (if any) within 12-months from the date of completion.

I can't update my website contents

First of all, you must have a valid username & password in order to access to admin panel. From there, you can simply click on “Pages” and then select a page to update.

Please visit our Tutorial page, we have tons of videos on how to update your website contents.

Can I add additional page on my website?

The answer of course is “yes”. We developed your website on the world #1 most flexible platform.

However, if you are not a designer or web developer, we do not encourage you to do it yourself. Please contact us or get a qualify web developer to do it for you.

Why we offer better value …

We are inspired to do great work because we truly believe in “the best value” will always win.

Trusted Brand Name

We don’t just sell a products, we sell a brand name that trusted since 2004. When you buy from us, you buy a good quality product.

Good Quality Support

We understand “Bad support” can destroy your investment and happiness. We promise to provide a good quality support.

Build With Love

We strongly believe in “Do what you love“. Where there is love and inspiration, we don’t think we can go wrong.

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